Patient Care

We aim to make your hospital visit as comfortable, safe and positive as possible.
Our team is committed to providing exceptional care, and ensuring your transition back home is well coordinated by our dedicated staff.

Payment Counter Info

Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the first floor or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.



Operating hours (Ground Floor Discharge Counter):

Saturday – Wednesday :
8.00am – 5.00pm

Thursday :
8.00am – 12.30pm

Friday/Public Holiday :
8.00am – 3.00pm

Discharge after office hour will be channel to A&E services



Patient Services

Our Admission office is located at level 2. Appointments for admission are made during your visit to the consultant’s clinic. Planned admissions can be made through Admission Counter at level 2 from 8.00 am until 6.00 pm. Emergency admissions are made through the A&E Services at level 1. Admissions made after office hours (after 5.00 pm), during weekends, and on public holidays will be handled at the A&E Services.

Registration

One of our patient safety goals is to identify our patients correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purposes. For children under 12 years old, parent’s or guardian’s identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patients, you are advised to update your particulars and contact information during registration.

Admission Toiletries Packet

Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission

  • You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.


SECURITY FOR YOUR BELONGINGS

  • During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept in safety box provided to all patients. The hospital will not be responsible for any loss of valuables such as cash, jewellery, mobile phone, or damage to your personal items while in our premises.


Telephones

  • This facility is available in all rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill.


Television

  • Each patient is equipped with a television. If you encounter problem with the television, please contact our Nurse Counter.


Newspaper

A choice of one complimentary newspaper is provided to all single room occupants.

MEDICAL RECORDS

Request for Medical Records

  • A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Perdana Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

PATIENT FOOD SERVICES

If you are under therapeutic diet, our Dietary serviceS will ensure your nutritional requirements are met in accordance with your physician’s orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic services. Our Dietitian will pay you a visit.


Standard meals are served as follows:

Breakfast 7.30 am - 8.30 am
Lunch 12.00 pm - 1.00 pm
Dinner 6.15 pm - 6.45 pm