Telephone: 09-745 8000  Fax: 09-747 2877

Click Here for Address & Maps

Customer Feedback: perdana@perdana.kpjhealth.com.my

Patients & Visitors

Facilities & Services

KPJ PERDANA Outpatient Clinics (Level 2)
KPJ Perdana Specialist Hospital outpatients clinics are for those patients, who do not require emergency care, and patients are stable with non acute healthcare problems and illnesses. Appointment schedule are given but clinics mostly are run on, first come first serve basis every day. Please visit our specialist doctors who are there for best and fastest possible care for your better health.

KPJ Perdana Accident & Emergency Services
Accident & Emergency Services is located at the ground floor. It is situated at the left wing of the building and can be accessed from the main entrance. From within the hospital, the Services is accessible through the main lobby or through Diagnostic Imaging Service.

A&E provides 24 hours comprehensive outpatient services. It is manned by Medical Officers and a team of experienced nurses and aides. Priority of treatment is given to patients in a critical condition.

The Medical Officers handle routine treatment, follow up care and basic medical screening. KPJ PERDANA has been appointed as a GP Referral Clinic by many of our corporate clients. Referral for specialist care is easily available if necessary.

DIAGNOSTIC & IMAGING SERVICES
This services is located at the ground floor. The Services has a crucial and vital role in the work-up of patients by providing radiological input to complement and in some instances to confirm the clinical diagnosis and to add further information with regards to the illness of patients which may be so subtle to be elicited by the clinicians. In other instances, radiological examination is utilized to assess the status of patient, following the treatment.

Services that can be provided by DIS includes:

- Plain radiography/ plain X-ray
- X-ray mammography
- Ultrasonography; including Doppler study
- Fluoroscopy
- Contrast radiography e.g. intravenous urography(IVU)
- Computed topographic scanning (CT scan)
- Mobile radiography
- C-arm; operating theatre radiographic facility
- Magnetic Resonance Imaging (MRI)

Before & After your Hospital Stays

Preparing your hospital admission


You will be referred for admission registration at Admission Counter, Level 2 during office hours (8.30a.m. to 5.00p.m.) Admission after office hours, during weekends and on Public Holidays will be at the 24 hours Accident & Emergency Services. Patients who are scheduled for surgeries are advised to be admitted a day prior to the surgery. The hospital does not guarantee availability of rooms if patients were to admit on the surgery day.

Things to bring upon admission:
Documents:
1. Identity Card or Passport or Birth Certificate
2. Letter of Guarantee/ Medical Cards
• Personal items i.e. clothing, slippers and toiletries
• Labour patients: one set of baby clothes

Discharge Services


You will be discharged upon your consultant's advice. Your final bill will be processed as soon as we receive the discharge order from your consultant.

For personal case (cash payer), your bill will be ready approximately one hour from the discharge time ordered by your doctor. If you are under hospitalization insurance, the entire verification and bill processes may take approximately two to three hours depending on the confirmation from the insurers. You will be informed when your bill is ready. You may be asked to pay subsistence fee, if applicable at the time of your discharge. If there are items found to be broken or missing upon your discharge, they will be charged to your bill accordingly.

Additional room charges will be imposed to the following situations:
(i) Staying for more than 2 hours - half day room charges (50%)
(ii) Staying for more than 5 hours - full day room charges (100%)

Take home medication & follow up appointment
Medication andfollow-up appointment with the consultant will be given to you in the ward before discharge.

Late Charges
Generally, the bill prescribed during patient's discharge will be the final bill. However, late charges for items used on the day of discharge may not be included. If this is the case, the hospital will post a final bill indicating the balance on the account.

Refund of Excess Deposit
Amounts received in excess of the total bill will be refunded depending on the initial payment mode. Refunds made via credit cards will be settled within 7 working days. However, cash refunds amounting to more than RM500 will be done via cheque, within 14 working days.

Update of Hospital Bill and Insurance Claims
If you have a long stay in the hospital, we will update you or your family on your hospital bill's status periodically. If you are under GL or insurance scheme, our staff will file claims for you with your healthcare insurers or other programs. If you have queries on insurance claims, please contact our Credit Control office (ext. 1013, office hours only) or Billing Executive (ext. 1010, till 7.00 p.m.).

Home Nursing Care


This service is available to patients who have been recently discharged for personalized care in the comfort of their home. We help you to manage your recovery and also provide care for mothers and babies. For further information, please call Unit Manager Sister Zuraini/ Night Nurse 4001/4004.

Physiotherapy and Rehabilitative Care


KPJ Perdana Specialist Hospital provides physiotherapy care for inpatients and outpatients under trained physiotherapists. The type of physiotherapy is decided by the referring doctor and our experienced physiotherapist help patients overcome their physical problems and improve well being and fitness.Rehabilitation is also provided for patients as per consultant's advice.

Patient Financial Services

Payment Counter Info


Kindly make your payment or acknowledge your bill (for cases under insurance and guarantee letter) at the payment counter at the first floor or respective floors. Upon settling the bill, a discharge slip will be given to you. Please hand over the discharge slip to the nurse at the Nurses Counter and collect your medications, x-ray films, appointment card, M.C. and etc.

Operating hours (Ground Floor Discharge Counter):

Saturday – Wednesday :
8.00am – 5.00pm

Thursday :
8.00am – 12.30pm

Friday/Public Holiday :
8.00am – 3.00pm

Discharge after office hour will be channel to A&E services

Health Insurance Accepted


Please check with your provider (insurance company) to ensure that KPJ Perdana Specialist Hospital is covered by your insurance plan.

Financial Counseling


KPJ Perdana Specialist Hospital finance services provide a very friendly advice from their experience about dealing with the issues of payments and solutions. Please contact our officer in finance services for this.

Contact Us


For inquiries, please visit our Info Counter located at the main entrance.
For online contact please visit our CONTACT US area.

FAQs

  • How do I get a copy of an itemized bill?
  • Will KPJ Perdana accept my insurance?
  • Will all of my insurance be billed?
  • Does KPJ Perdana Payment Counter accept credit cards?
  • Who do I contact to update and/or re-bill my insurance?
  • How can I check on the status of my account?
  • What should I do if my insurance denies a claim?
  • How will I know if my hospital bill has been paid?
  • What if I have other questions about my bill?
Information for Patients

Patient Services

Operating hours for the Admission Counter:

Saturday – Wednesday :
8.00am – 5.00pm

Thursday :
8.00am – 12.30pm

Friday & public holidays :
Closed

Admission after office hour will be channel to A&E services


Our Admission office is located at level 2. Appointments for admission are made during your visit to the consultant's clinic. Planned admission can be made through Admission counter at level 2 from 8.00a.m. till 5.00p.m. Emergency admissions are made through the A&E Service at Ground Level. Admissions made after office hours (after 5.00p.m.), during weekend, and on public holidays will be handled at the A&E Service after office hours (after 5.00p.m.).

Registration

One of our patient safety goals is to identify our patient correctly. During registration for admission, you will be requested to present your identity card/passport or any other legal documents (Guarantee Letter) for registration purpose. For children under 12 years old, parents or guardian's identity is required for registration. Upon completion of registration, you will be requested to check and verify your particulars on the printed Admission Registration form. For return patient, you are advised to update your particulars and contact information during registration.

Admission Toiletries Pack
Personal toiletries are available upon request and will be charged to your bill. Do feel free to enquire it from our ward staff.

Pre-Surgery Admission
You are required to sign a consent form before any surgery. For children under 18 years old, parents or guardians are required to sign the consent form for their children. Your consultant and the nurses will advise you on details regarding your preparation for surgery.

Patient Accommodations


KPJ Perdana Specialist Hospital is currently equipped of 129beds, both private and semi-private. By choosing us, you can enjoy the privacy and comfort of a premier specialist hospital run by expert managerial and medical staff committed to the well-being and recovery of patients. Your room request will seriously be considered; however, room assignment is also in dependence of room availability and your specific medical needs.

Security for Your Belongings
During your stay with us, it is advisable not to bring or keep valuables. You are advised to send your valuables home with a family member. If that is not immediately possible, valuables may be kept in safety box provided to all patients. The hospital will not be responsible for any loss of valuables such as cash, jewellery, mobile phone, or damage to your personal items while in our premises.

Telephones
This facility is available in all rooms. To call for internal services, please refer to the hospital telephone directory for extension numbers or press "0" for operator's assistance. To make external calls, please press "0" for operator's assistance. Charges for your external calls will be reflected in your hospital bill.

Television
Each patient is equipped with a television. If you encounter problem with the television, please contact our Nurse Counter.

Newspaper
A choice of one complimentary newspaper is provided to all single room occupants.

Medical Records


A patient or his/her legal representative may have a copy of his/her medical records. With authorization from the patient, his/her copy of medical records will be sent to another facility. KPJ Perdana Specialist Hospital requires a complete signed consent form for authorization to release medical information to another party.

Patient Food Services


If you are under therapeutic diet, our Dietary service will ensure your nutritional requirements are met in accordance with your physician's orders. If you need advice on meal selection or have a question concerning your diet, you may request for Dietetic service. Our Dietician will pay you a visit.

Breakfast 7.30am - 8.30am
Lunch 12.00pm - 1.00pm
High Tea 3.00pm – 3.30pm
Dinner 6.15pm - 6.45pm
Information for Visitors

Visiting Hours


In our continuing effort to provide quality care, KPJPerdana has adopted a flexible visitation policy throughout the facility. We welcome your families, friends, and loved ones to visit you during your stay in the hospital. However, for the safety reason, access to the hospital may also be limited during certain hours. Please kindly ask your visitors to observe and adhere to the following visiting hours and regulations:

General ward & Maternity ward

12.30p.m. – 2.30p.m.

4.30p.m. – 9.30p.m.


Children under 12 years old are discouraged to visit patients. Children must be accompanied by an adult at all times. No visitors are allowed after 9.30p.m. We encourage visitors to be mindful of patient's need for proper rest.

Intensive Care Unit (ICU) & High Dependency Unit (HDU)

12.30p.m. – 2.30p.m.

4.30p.m. – 9.30p.m.


Children 12 years and under are not permitted in both Intensive Care and High Dependency units. Only two visitors per patient are allowed to visit at a time.

Security personnel and nursing staff members may restrict visiting hours at any time when it is deemed necessary to preserve the welfare of any patient. This is necessary to guarantee that our patients get uninterrupted rest.

Smoking
Our hospital observes a strict "NO SMOKING" code of practice within its premises following the Ministry of Health regulations.

OVERNIGHT STAY
As one of our infection control measures, we do not encourage family members staying overnight with patient unless patient is very ill. Immediate family members who wish to stay overnight may request for a lodger bed to be placed in the patient's room. However, this facility is available only in Single Rooms and is chargeable upon request. Please inquire the staff nurse on duty should you need assistance.

Other Services


For your convenience during your stay or visit to the Hospital, we have provided you these services and facilities:

Convenience Shop

Selling all your needs for your stay and/or visit at PDSH. Items available are sundries, toiletries, reading materials, and others. Delivery of these items can be made to the ward upon request.

Located at Ground Level

Operating hours

Saturday – Wednesday
7.00am – 11.00pm

Sunday
9.00 am – 11.00 pm

Pharmacist Shop

Selling basic medications, babies accessories and others.

Located at Ground Level

Operating hours

Saturday - Wednesday
8.30am – 5.00pm

Thursday
8.30am – 12.30pm

Friday/Public Holiday
Closed

Surau / Muslim Prayer Room

Muslim patients and their visitors can perform prayer in the hospital "surau" which is located at Ground Level

Interpreter Service

If you need an interpreter, please ask your nurse for arrangement. We will try to assist you as much as possible.

ATM machines

For your convenience, an automated teller machine (ATM) is located at Main Lobby, Ground Level.

Calling Taxi

Needing a transport? You may request for a taxi service at the front Information Counter located at the Main Lobby, Ground Level.

You are advised to wait at the main lobby area while waiting for the taxi.

Hotel Accommodations

To your convenience, KPJ Perdana Specialist Hospital provides a list of nearby hotel accommodations for your visiting family & friends.

Perdana Hotel
Address: Jalan Mahmood
15200 Kota Bharu,
Kelantan Darul Naim ,

Tel no: 609-745 8888
Fax no: 609-7488855
Website: www.hotelperdanakotabharu.com
Email: reservations@hotelperdanakotabharu.com

Kelantan Trade Centre
Address: JalanBayam
15200 Kota Bharu,
Kelantan Darul Naim

Tel no: 609-741 4545
Website: www.chantiquevilla.com
Email: chantiquevilla@gmail.com

HotelSutera Inn Prima
Address: Jalan Dusun Muda
Off Jalan Bayam,
15200 Kota Bharu,
Kelantan Darul Naim

Tel no.: 609-744 1000
Tel no.: 609-744 2000
Website: www.suterainn.com
Email: reservation@suterainn.com

Emaslink Pacific Hotel
Address: Seksyen 26, Pangkalan Chepa
15400 Kota Bharu,
Kelantan Darul Naim

Tel no.: 609 - 745 6555
Tel no.: 609 - 745 6400
Website: www.newpacifichotel.com.my
Email: reservation@newpacifichotel.com.my

Safety & Quality

Patient Safety

Our safety and security measures:

  • No Smoking policy
  • 24 hours close-circuit TV monitors and security for round-the-clock security surveillance.
  • Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (Jabatan Bomba Malaysia).

We seek cooperation from all of our patients and visitors to observe this safety rules and regulations within our hospital premises

Safeguard Your Hospital Stay

KPJ Perdana Specialist Hospital takes safety and security measures as one of the most important measure in the management of patient care. Security surveillance by security staff is provided round the clock. 24 hours close-circuit TV monitors and security staff guard at all the entrances to hospital. Fire resistant materials are used in the building under the strict supervision of Fire Department of Malaysia (JabatanBomba Malaysia).

KPJ Perdana Safety Goals

KPJ Perdana Specialist Hospital takes patient safety goals as one the most important aspect of healthcare provision. Patients are at the centre of our care provision and most important member of KPJ Perdana Specialist Hospital safety goals.
We are committed to providing a safe environment for our patients. Patients and their families may help by informing physicians and caregivers of:
Any food or drug allergies, and if you are taking or have been taking any medications, including over-the-counter and herbal products. Any changes in your condition and how you are responding to medications and treatments. If you have questions about your care, medications or treatments, please ask your doctors/ nurses for more explanation. In addition, many factors, including your physical condition, medications and procedures, may make you feel weak or dizzy. It is important to know what activities your consultant/ doctor feels you are able to perform, and it is best initially not to try to do things such as get out of bed without first checking with hospital staff.
If your doctor says you may get out of bed, please use the bed controls to lower the bed to the lowest position and use the call system for assistance.
Use the call system in the bathroom if you become weak or need help getting back to bed. Wear non-skid footwear. Ask your caregiver if you don't have any.
Have objects you use, such as bedside table, phone, call light, walker or cane placed within easy reach.

Concerns & Complaints

If we can be of any further service to you, or if you have any enquiries, please do not hesitate to let us know.

Whatever the occasion of your visit with us, we hope that you have found KPJ Perdana a place of healing, in which you are satisfied in terms of quality service and facilities.

If you have suggestions for us to enhance our service, or if you have any questions, please write them down or fill in our questionnaire that can be found in the information folder and drop them off in any of our suggestion boxes or hand it over to the nurse.

We appreciate your feedback in our quest for ongoing excellent service.

Email us: perdana@perdana.kpjhealth.com.my
Tel: 609-7458000
Fax: 609-7472877

ROOM RATE

Accommodation Rates Per Day

TYPE OF ROOMS NEW RATE (RM)
AZALEA SINGLE DELUXE 350.00
AZALEA SINGLE STANDARD TYPE A 290.00
AZALEA ISOLATION 280.00
AZALEA SINGLE STANDARD 230.00
AZALEA DOUBLE BEDDED 180.00
VIP SUITE 480.00
EXECUTIVE SUITE 300.00
SINGLE DELUXE 250.00
SINGLE STANDARD 180.00
2- BEDDED 120.00
3- BEDDED 100.00
4- BEDDED 90.00
NURSERY 40.00
ICU/NICU 220.00
HDU 120.00
DAY WARD 80.00
Insurance Panel

Insurance Coverage



To ensure hassle free admission, please present your insurance card upon registration/admission. If you are unable to do so, kindly furnish us with the details of your insurance card for verification. A deposit will be collected if the approval from your insurance company is still pending, or if the insurance company has declined the case.

We encourage employees to seek clarification from your respective Organization regarding your Insurance / TPA coverage.

Should you require further assistance, please contact our Business Office at 09–745 8000 or Credit Control at 09 – 745 8000, ext : 1008/1013 during office hours.

Following are our panel of Insurance and Third Party Administrator (TPA) providers:

  • AIA Malaysia
  • Asia Assistance Network (M) SdnBhd
  • Allianz General Assurance
  • CompumedSdnBhd
  • AXA Affin Assurance
  • Cresent Solutions SdnBhd
  • EtiqaMaybank
  • Etiqa Takaful Insurance
  • Great Eastern Assurance
  • Health Connect SdnBhd
  • ING Public Takaful Ehsan
  • IHM (M) SdnBhd
  • Prudential
  • Prudential BSN Takaful
  • MediExpress (Malaysia) SdnBhd
  • Medilink Global (M) SdnBhd
  • Metronic I-Cares SdnBhd
  • Zurich Insurance Malaysia
  • PMCareSdnBhd(TenagaNasionalBerhad)
  • PMCareSdnBhd